Unite Us Medical Transportation

Payment Options:

We require payment upon reserving a ride. Collection of payment may be considered by the driver at the beginning of service; this will incur an additional charge of $5.00 and forfeiture any promotional rates. 

Preferred Payment Methods:

The most effective payment is to pay via phone. We currently take Visa, Mastercard, Discover, Cash App, and Square. No payment information is stored for security purposes. Invoices with full ride details and cost will be provided upon request.

Tolls, fees and special charges:

The charges herein do not include bridge, ferry, tunnel, or highway tolls, entrance fees or charges for special licenses or permits.  An additional charge will be assessed for the actual cost of such tolls, fees or special charges out this item.

No unscheduled stops will be performed, unless pre-arranged.

Refund Policy:

In this industry we understand that plans can change quickly, and rides might need to be canceled or rescheduled.

Rides cancelled outside of a 24-hour period will result in full reimbursement or charge reversal. (Most chargebacks reflect 7-10 business days after processing depending on the customer's banking entity)

If a ride is booked and the customer would like to schedule a different date the payment can be transitioned to the new date if there is availability for the new date. If not, we will refund the full amount paid initially as long as this is outside of the 24-hour window

Any long-distance trips that need cancelling will also need to be cancelled outside the 24-hour period as well for full reimbursement.

ALL REFUNDS WILL BE CHARGED THE 3% PROCESSING FEE UNITE US MEDICAL TRANSPORTATION IS CHARGED FOR PAYMENTS

 Late Cancellation / No-Show Policy:
No-shows are defined as occurrences where Customer/Facility requests/books a ride from Provider and ride is not cancelled or revised within two hours of time driver is dispatched to meet the booked time, OR when Provider arrives at Customer/Facility designated location and the rider is no longer available for booked ride. Such No Shows will be billed to Customer/Facility as the ride was originally booked. Rides confirmed within a two-hour period are immediately subject to No-Show conditions. Upon arrival at the scheduled location of pickup a driver will allow for 10 minutes before a passenger is accounted for as a no-show. A driver may attempt any of the following to confirm passenger
status: 

Contact Unite Us Medical Transportation dispatch to reach out to passenger or organizing party.

Directly call passenger or organizing party.
If passenger status is confirmed as late and driver can accommodate a wait then a wait fee will begin to accumulate and be charged to the passenger/facility/organizing party at a rate of $5.00 every 15 minutes, or as stated in any contract. After wait time has been maxed, driver is subject to leave the premises.
If passenger status is not confirmed, or confirmed to be a late cancellation/no-show, then the full rate of the transportation will be charged and not eligible for refund. The full rate includes any round trips booked; this includes the ongoing trip and the return trip. As rides are booked allowing adequate time to meet requested drop-off times, a late arrival by Provider is not terms for ride cancellation. Ride will be rescheduled or refunded If the appointment time is confirmed to NOT be achievable within 10 minutes of requested drop-off time.